GASTRONOMY AND CULINARY ARTS
Bachelor TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF-LLL: Level 6

General Information about the Course

Course Code: IKU-Z-218
Course Title: Management of Intercultural Differences
Course Semester: 2. Semester / Spring
Course Credits:
Theoretical Practical Credit ECTS
1 0 1 1
Language of instruction: TR
Prerequisite of the course: No
Type of course: Üniversite Seçmeli
Level of course:
Bachelor TR-NQF-HE:6. Master`s Degree QF-EHEA:First Cycle EQF-LLL:6. Master`s Degree
Course Lecturer(s): Dr. Tuğçe Uraler

Purpose and content of the course

Course Objectives: The aim of this course is to enhance students’ ability to communicate effectively, collaborate, and manage cultural diversity within global and multicultural environments. Students will explore key concepts such as cultural intelligence (CQ), emotional intelligence (EQ), and ethical leadership to learn how to build bridges across diverse value systems, resolve conflicts, and develop inclusive strategies. Within a framework of personal responsibility and professional ethics, the course also seeks to cultivate decision-making competencies that transform cultural differences into opportunities for innovation and strategic advantage.


Course Objective: The objective of this course is to enable students to operate effectively within diverse cultural contexts. Throughout the course, students will develop competencies in evaluating intercultural communication strategies, managing cultural diversity, analyzing biases and stereotypes, and making ethical and inclusive decisions in multicultural settings. The course aims to enhance students’ cultural awareness and empower them to turn cultural differences into strategic advantages in organizational and leadership contexts.
Mode of Delivery: E-Learning

Learning Outcomes

Knowledge (Described as Theoritical and/or Factual Knowledge.)
  1) Knowledge - Students identify and compare foundational concepts of cultural theories (e.g., Hofstede, Trompenaars, Hall). - They explain the impact of cross-cultural differences on communication, leadership, and organizational behavior within theoretical frameworks. - They analyze theoretical approaches such as cultural intelligence (CQ), emotional intelligence (EQ), and ethical leadership. Skills - Students develop effective communication and interaction strategies by analyzing value systems from diverse cultures. - They apply appropriate conflict resolution and negotiation techniques to manage intercultural conflicts. - They evaluate cultural stereotypes, biases, and forms of discrimination and generate inclusive alternatives. Competencies - Students make ethical decisions in multicultural settings, acting with personal and social responsibility. - They demonstrate leadership skills based on cultural awareness in global work environments. - Through lifelong learning, they assess the opportunities offered by diverse cultural structures to enhance professional development.
Skills (Describe as Cognitive and/or Practical Skills.)
  1) Knowledge (Cognitive Domain) - Students explain the impact of cultural differences within societal and organizational contexts. - They analyze intercultural communication theories and compare different approaches. - They critically evaluate the formation processes of cultural stereotypes and biases. - They classify strategic models used to manage cultural diversity effectively. 🛠️ Skills (Practical Application) - Students apply intercultural conflict resolution techniques based on real-life scenarios. - Through simulations and case analyses, they develop inclusive communication strategies. - They design ethical decision-making processes for work environments, considering cultural variations. - They integrate components of cultural intelligence into leadership practices and assess their effectiveness.
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
  1) Competences - Students identify their personal learning objectives related to managing cross-cultural differences and independently utilize appropriate resources to achieve them. - They make decisions concerning cultural conflicts within an ethical and professional responsibility framework. - They take active roles in multicultural working groups and develop collaborative solutions by synthesizing diverse perspectives. - They propose strategic approaches to cultural challenges in global business contexts with a strong sense of individual responsibility. - They link opportunities arising from cultural diversity to personal development and leadership capacity within a lifelong learning perspective.
  2) Competences - Students identify and critically evaluate current sources of knowledge related to intercultural interaction. - They demonstrate the ability to develop and apply personalized learning strategies in the field of cultural difference management. - They conduct research on the impacts of cultural diversity through a lifelong learning approach and translate findings into practice. - They generate new insights and restructure existing methods to solve problems encountered in intercultural communication. - They reflect on their learning processes to identify areas for growth and achieve personal development in multicultural environments.
  3) Competences - Students communicate openly, respectfully, and effectively with individuals from diverse cultural backgrounds. - They take active roles in intercultural teamwork and develop collaborative approaches. - They demonstrate empathetic listening, constructive feedback, and cultural sensitivity in social interactions. - They interpret cultural diversity as a value that supports social integration and propose inclusive communication strategies accordingly. - They build and sustain relationships by considering different cultural norms and contribute meaningfully to shared goals.
  4) Competences - Students identify the dynamics of intercultural communication within their specific area of expertise and relate them to domain-specific practices. - They apply subject-specific knowledge effectively in international and multicultural professional environments while demonstrating cultural sensitivity. - They integrate strategies for managing cultural diversity into processes and practices relevant to their discipline. - They evaluate field-specific ethical principles in cultural contexts and develop inclusive decision-making frameworks. - They propose context-aware solutions to intercultural challenges by utilizing tools and methodologies unique to their professional field.

Course Topics

Week Subject
Related Preparation Pekiştirme
1) Conceptual Framework of Culture and Cross-Cultural Differences
2) Cultural Theories and Models
3) Fundamentals of Intercultural Communication
4) Cultural Intelligence (CQ) and Emotional Intelligence (EQ) Approaches
5) Prejudices, Stereotypes, and Forms of Discrimination
6) Cultural Diversity and Inclusive Approaches
7) Causes and Conflict Resolution Strategies in Intercultural Settings
8) Ethical Leadership from a Cultural Perspective
9) Team Dynamics in Intercultural Environments
10) Applications in International and Multicultural Workplaces
11) Analysis of Business Culture in Turkey and Key Characteristics
12) Intercultural Differences in Management Understanding: Diversity and Strategies in the Global Business World
13) Social and Organizational Culture in Asian and Far Eastern Countries
14) Strategies Used in Managing Cross-Cultural Differences
References: T. Acuner, T. İlhan, “21. Yüzyılda Yönetim Anlayışı ve Türk Yöneticilerin Bakış Açısı”, 10.
Ulusal Yönetim Organizasyon Kongresi Bildiri Kitabı, İstanbul, 23–25 Mayıs 2002, ss. 11, 12.
2001 yılı itibariyle İstanbul Sanayi Odasına kayıtlı olarak Türkiye’de faaliyet gösteren ilk 500 büyük firmada yapılan araştırma sonucunda Türk yönetim kültüründe yaşanan dönüşüme ilişkin değerlendirmeler yapılmıştır.

C. Aldemir, Y. Arbak, Ö. Özmen, U. Çakar, A. Porsuk, “Türkiye’de İşgörme Anlayışı: Tarihsel
Bir İkilem”, (23–25 Mayıs 2002), 10. Ulusal Yönetim Organizasyon Kongresi Bildiri Kitabı, İstanbul, ss. 20–24.

S. Köse, A. Ünal, “Türk Yönetim Kültürü Tarihi Açısından Çağdaş Türk İşletmelerinde Yönetim Değerleri”, 12. Yönetim ve Organizasyon Yönetim Kongresi Bildiriler, 2004, s.11.

Öğüt, A., Kocabacak, A. (2007). Küreselleşme Sürecinde Türk İş Kültüründe Yaşanan Dönüşümün Boyutları. Türkiyat Araştırmaları Dergisi.

Sargut, A.S. (2023). Kültürler Arası Farklılaşma ve Yönetim. İmge Kitabevi

Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind, third edition (3rd ed.). McGraw-Hill Professional.

Hofstede, G. (2001), Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations, 2nd ed. Sage, Thousand Oaks, CA.

Paçacı, M., Erdemir, A. (2020). Kültür Boyutları Modeli Perspektifinden Türk Yönetim Kritiği. Atlas Journal

Barutçugil, İ. (2011). Kültürler Arası Yönetim. İstanbul: Kariyer Yayıncılık.

Silverthorne, C.P. (2005). Organizational Psychology in Cross-Cultural Perspective. New York: New York University Press




Ders - Program Öğrenme Kazanım İlişkisi

No Effect 1 Lowest 2 Average 3 Highest
       
Ders Öğrenme Kazanımları

1

2

3

4

5

6

Program Outcomes
1) PO1: Explains the basic concepts, theories and principles specific to the field of Gastronomy and Culinary Arts.
2) PO2: Conducts kitchen management and operations independently.
3) POÇ 3: Performs various cooking techniques and culinary applications from Turkish and world cuisines at a professional level.
4) PO4: Explains the historical development and diversity of Turkish and world culinary cultures.
5) PO 5: Provides leadership and takes responsibility in teamwork.
6) POÇ 6: Applies food safety, hygiene and sanitation rules.
7) POÇ 7: Produces solutions with an innovative perspective to meet changing consumer expectations.
8) POÇ 8: Analyzes and produces solutions to problems encountered in the field of Gastronomy and Culinary Arts.
9) POÇ 9: Demonstrates behaviors in accordance with environmental awareness and sustainability principles and develops innovative and entrepreneurial ideas.
10) POÇ 10: Uses information and communication technologies, software and tools in the field.
11) POÇ 11: Acting in accordance with professional ethical rules and integrating these rules into business life.

Course Teaching, Learning Methods

Q & A
Case Problem Solving/ Drama- Role/ Case Management
Laboratory
Quantitative Problem Solving
Fieldwork
Group Study / Assignment
Individual Assignment
WEB-based Learning
Internship
Practice in Field
Project Preparation
Report Writing
Seminar
Supervision
Social Activity
Occupational Activity
Occupational Trip
Application (Modelling, Design, Model, Simulation, Experiment et.)
Reading
Thesis Preparation
Field Study
Student Club and Council Activities
Other
Logbook
Interview and Oral Conversation
Research
Watching a movie
Bibliography preparation
Oral, inscribed and visual knowledge production
Taking photographs
Sketching
Mapping and marking
Reading maps
Copying textures
Creating a library of materials
Presentation

Evaluation System

Semester Requirements Number of Activities Level of Contribution
Attendance % 0
Laboratory % 0
Application % 0
Practice Exam % 0
Quizzes % 0
Homework Assignments % 0
Presentation % 0
Project % 0
Special Course Internship (Work Placement) % 0
Field Study % 0
Article Critical % 0
Article Writing % 0
Module Group Study % 0
Brainstorming % 0
Role Playing + Dramatizing % 0
Out of Class Study % 0
Preliminary Work, Reinforcement % 0
Application Repetition etc. % 0
Homework (reading, writing, watching movies, etc.) % 0
Project Preparation + Presentation % 0
Report Preparation + Presentation % 0
Presentation / Seminar Preparation + Presenting % 0
Oral examination % 0
Midterms 1 % 40
Final 1 % 60
Practical Final % 0
Report Submission % 0
Bütünleme % 0
Bütünleme Pratik % 0
Kanaat Notu % 0
Committee % 0
Yazma Ödev Dosyası % 0
Portfolio % 0
Take-Home Exam % 0
Logbook % 0
Participation % 0
Discussion % 0
total % 100
PERCENTAGE OF SEMESTER WORK % 40
PERCENTAGE OF FINAL WORK % 60
total % 100

Calculation of Workload and ECTS Credits

Activities Number of Activities Workload
Course Hours
Laboratory
Application
Practice Exam
Special Course Internship (Work Placement)
Field Work
Study Hours Out of Class
Article Critical
Article Writing
Module Group Study
Brainstorming 14 14
Role Playing + Dramatizing
Out-of-Class Study (Pre-study, Reinforcement, Practice Review, etc.)
Homework (reading, writing, watching movies, etc.)
Project Preparation + Presentation
Report Preparation + Presentation
Presentation / Seminar Preparation + Presenting
Oral examination
Preparing for Midterm Exams 14 14
MIDTERM EXAM (Visa) 1 1
Preparing for the General Exam 14 14
GENERAL EXAM (Final) 1 1
Participation
Discussion
Portfolio
Take-Home Exam
Logbook
Total Workload 44
ECTS (30 saat = 1 AKTS ) 1